IMPORTANT: All products sold by Vanta are strictly for IN VITRO research and laboratory use only. They are NOT intended for human or veterinary consumption, diagnosis, treatment, or prevention of any disease or condition.
Research use only. Not for use in humans or animals.
1. Acceptance of Terms
These terms govern every order placed on vantabiochem.com. "We", "us" and "our" mean VantaBioChem LLC. "You" means the person or organization placing the order. "Materials" mean the items we supply. "Order" means a checkout you submit on vantabiochem.com.
Three separate statements appear at checkout, each with its own tick: your age, your research purpose, and your acceptance of these terms and the documents linked next to them. Ticking all three and submitting the order forms the contract. An order whose consent record is incomplete on any of the three is refused by the server.
The consent record is stored with the order, alongside a SHA-256 hash of the exact text of each document that was linked when you ticked. That hash is the record of which version you agreed to. We keep it for seven (7) years. Handling is described in the Privacy Policy.
Any additional or different term you propose is rejected. That includes terms on a purchase order, a vendor onboarding form, an email, an attachment, or any other document you send us. Accepting, processing, shipping or invoicing an order is not acceptance of those terms, and no course of dealing makes them part of the contract.
Dispute resolution notice. The Dispute Resolution section sends most disputes to individual arbitration, and the Class Action and Jury Trial Waiver section waives jury trial and class proceedings for both of us. You have 30 days from your first order to opt out, by email or letter, with no form to fill in. Read both sections before you order.
2. Dispute Resolution
This section changes how disputes between us get resolved. Read it.
If we have a dispute, it goes to arbitration in front of a neutral arbitrator instead of a judge or jury, and it is decided for you alone rather than as part of a group. Arbitration is less formal than a court case. Discovery is narrower and the outcome is reviewed only in limited circumstances. Both of us give up the same rights. You can opt out, and if you do, nothing else in these terms changes.
Informal resolution first. Before starting arbitration, send a written notice to support@vantabiochem.com or to Salt Lake City, Utah. Describe the dispute, the order it relates to, and what you want. We will send you the same kind of notice before we start anything against you. If the dispute is not resolved within 45 days of the notice, either of us may begin arbitration.
Arbitration. Arbitration is administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. Where a filing forms part of a group of similar filings, the AAA supplementary rules for multiple case filings apply. We use an established provider's published rules and no protocol of our own design. The arbitrator decides questions of arbitrability, and may award any individual relief a court could award on the same claim.
Fees and venue. We pay the arbitration provider's fees to the extent they exceed what you would pay to file the same claim in small claims court in the county where you live. Neither of us pays the other's attorney fees except where a statute or the arbitrator's award requires it. A hearing is held by videoconference or telephone, or in the county where you live, at your election. You are not required to travel outside your home district.
Small claims. Either of us may bring an individual claim in small claims court instead, if the claim qualifies there. Either of us may also ask a court for temporary relief in aid of arbitration.
Opting out. Within 30 days of your first order, email support@vantabiochem.com or write to Salt Lake City, Utah and say you are opting out of arbitration. Include your name and the order number. There is no form. The opt-out never needs renewing and applies to every order you place. If you opt out, this section and the Class Action and Jury Trial Waiver section do not apply to you, and disputes go to the courts named in the Governing Law and Venue section. Nothing else changes.
This section survives the end of your relationship with us.
3. Class Action and Jury Trial Waiver
Both of us waive the right to a jury trial on any dispute arising out of or relating to these terms, the Materials, or any order.
Both of us waive class, collective, consolidated and representative proceedings. Claims are brought individually. The arbitrator may not preside over any form of group proceeding and may not consolidate claims without the written consent of both of us.
If a court holds this waiver unenforceable as to a particular claim, that claim alone is severed and proceeds in the courts named in the Governing Law and Venue section. Every other claim stays in arbitration. This waiver does not apply to a buyer who opted out under the Dispute Resolution section.
4. Research Use Only
The sale conveys no express or implied authorization for any use other than in vitro laboratory research. This is a limit on what you are buying, not a description of what we hope you do. Authorization for any other use is not granted, cannot be inferred from the sale, and is not conveyed by delivery, payment, invoice, packaging, or anything said in support correspondence.
Research use only. Not for use in humans or animals. The transaction supplies laboratory material and no more than that. The same scope is set out in full in the Research Use Only Covenant, which you accepted at checkout.
The Materials have not been submitted to any regulatory authority for review or approval. They are not supplied sterile. We do not test them for safety or efficacy in any application, and we make no representation that any such testing has been done by anyone.
We give no medical advice and no use guidance. We do not publish or advise on preparation. Questions about preparation, quantities, routes, timing, or combinations are declined rather than answered, and asking one does not change that answer. Solvent choice, volumes, and working concentrations are determined by the receiving laboratory under its own validated protocol.
VantaBioChem LLC supplies laboratory research materials. It is not a pharmacy, a compounding pharmacy, or an outsourcing facility, and it does not hold itself out as any of those.
5. Eligibility
To order, you represent each of the following, on your own behalf and on behalf of any organization you are ordering for:
- You are at least 21 years old
- You are buying for in vitro laboratory research and have the capacity to handle laboratory material under your own protocols
- You are authorized to bind any organization named on the order
- Every statement you made at checkout is true and complete
- You are not a restricted party, as described in the Compliance With Laws section
We may ask for information to verify identity, age, or research capacity before an order ships. You consent to that verification. We may hold or cancel an order until the information is provided.
A false statement about your age or your research purpose is a material breach. It voids the order and any warranty on that order, and it entitles us to cancel the order, refuse future orders, and close any account you hold.
Checkout takes guests. An account is not required to order. You can create one if you want your order history in one place. If you do, keep your credentials confidential. You are responsible for activity under your account. Credentials are personal to you and may not be shared, sold, or transferred.
6. Prohibited Uses
You will not use the Materials, and will not permit anyone else to use them, for any of the following:
- Human or veterinary therapeutic use
- In vitro diagnostic use
- In vivo or ex vivo use
- Food, drug, cosmetic, medical device, or household use
- Recreational use
- Consumption by, or application to, any person or any animal
- Adulterating, reformulating, repackaging, relabeling, or combining the Materials for any of the uses listed above
- Supplying the Materials to a third party for any of the uses listed above
You will not do any of these things yourself and will not induce, assist, or fund anyone else in doing them. A breach of this section is a material breach. We may cancel any open order, refuse future orders, and close any account you hold.
7. Orders and Payment
Prices, discounts, and availability shown at the moment you submit an order are the ones that apply to that order. We administer stock, pricing and discounts ourselves, and we may change them at any time. A change does not affect an order already submitted.
Payment is made using peer-to-peer transfer services (as listed at checkout), and runs through the peer-to-peer payment services listed at checkout. We do not accept cards on vantabiochem.com.
Payment is sent out of band, following the instructions shown at checkout. Until we confirm receipt, the order sits in pending status, and no parcel leaves before that confirmation. An order with no confirmed payment 48 hours after it was placed may be cancelled and its stock released.
We may refuse or cancel any order, in whole or in part, for any reason. Reasons include a pricing or listing error, failed or incomplete verification, a restricted-party match, a suspected breach of these terms, and any circumstance in which we are not satisfied the order is for in vitro laboratory research. If we cancel an order after payment has been confirmed, we refund the amount we received for the cancelled items.
Any tax, duty, or fee imposed on the sale and not collected at checkout is your responsibility.
Order email is sent through Resend. Email about an open order — confirmation, payment status, dispatch, delivery, and claims — is part of the transaction and is not optional while the order is open. Marketing email, where we offer it, is opt-in and carries a working unsubscribe link. Unsubscribing from marketing email does not stop order email.
Each order is governed by the versions of these terms and the linked documents that were in force when your attestation was recorded, as described in the Changes to These Terms section.
8. Shipping and Delivery
We ship within the United States only.
We dispatch Monday through Friday. Orders placed before 2 PM local time ship the same business day.
Shipping options and rates: Standard $9.99 (free on orders $100+), Priority $17.99, Express $29.99. Orders of $100 or more qualify for free standard shipping.
Labels and rates come from Shippo. We weigh the parcel, pull the live rate, buy the label, and print it here. Rates are the carrier's own. We do not negotiate them and we do not add a handling margin to them beyond the option prices listed above.
The shipped notice sends on the carrier's first physical scan of the parcel. It does not send when a label is bought and it does not send when a tracking number is saved. A delivered notice sends on the delivery scan. Until the first scan, the order status link is the place to check.
Title and risk of loss pass to you when the carrier takes possession of the parcel. That is the single transfer point. The Shipping Policy describes the same point and does not vary it.
Carrier transit estimates are estimates. We do not guarantee a delivery date, and a missed carrier estimate is not a breach of these terms.
If tracking shows no carrier movement for 5 days, email support@vantabiochem.com with the order number. We will open a trace with the carrier and tell you what it returns.
9. Returns and Refunds
Replacements for damaged or incorrect shipments only, reported within 7 days of delivery.
Inspect every shipment on arrival. Report damage, shortage, or any discrepancy between the Materials received and the order to support@vantabiochem.com within 48 hours of delivery. Include the order number and photographs of the outer parcel and its contents. Where the Returns & Refunds Policy states a longer notice period for a particular kind of claim, that longer period applies to that claim.
Failure to give notice within the applicable period is an express waiver of the claim. After that point the shipment is accepted as delivered.
Where a claim is made in time and we accept it, your exclusive remedy is replacement of the affected item or refund of the amount paid for it, at our election. That is the sole and exclusive remedy for a non-conforming, damaged, or incorrect shipment, and it is in place of every other remedy.
We do not accept returns for reasons other than those set out in this section and in the Returns & Refunds Policy. The Returns & Refunds Policy sets out the procedure.
10. Compliance With Laws
You will comply with every law that applies to your purchase, receipt, possession, handling, storage, and use of the Materials, and to your disposal of them.
You warrant that you are not a restricted party. Specifically: you are not listed on any restricted party list maintained by the United States government, you are not owned or controlled by a listed party, and you are not located in or ordinarily resident in a destination subject to United States embargo or comprehensive sanctions.
You will not export, re-export, transfer, or divert the Materials to any such destination or party, or for any end use prohibited under United States export control law. You will obtain and hold any licence, permit, registration, or institutional approval your own work requires. You will not rely on us to identify what your work requires.
We may screen an order against the restricted party lists published by the United States government, including the Consolidated Screening List, and we may refuse or cancel an order on a match. This section survives delivery.
We do not advise on whether a purchase, possession, or use is permitted where you are. That determination is yours.
11. Intellectual Property
The content on vantabiochem.com — catalog text, product records, images, page copy, and the documents linked at checkout — belongs to VantaBioChem LLC or its licensors. You may view it and keep a copy for your own internal reference. You may not republish it, sell it, scrape it at scale, or present it as your own.
The sale conveys no licence under any patent, trademark, copyright, trade secret, or other intellectual property right, expressly, by implication, or by estoppel.
The purchase carries no right of resale, distribution, sublicensing, or onward supply to a third party, and no such right arises expressly, by implication, or by estoppel. The Materials are for the buyer named on the order. Ordering through an agent, broker, or intermediary acting for an undisclosed principal is not permitted, and account credentials may not be shared with anyone.
Whether your work requires a licence from a third-party rights holder is your determination to make. We make no representation about third-party rights and give no clearance of any kind.
12. Disclaimer of Warranties
Limited warranty. Where we publish an analytical report for the lot supplied, we warrant that at the time of shipment the Material conformed to that report. This warranty runs for one year from the date of shipment. It runs to the buyer named on the order and to no one else, and it does not survive transfer of the Material to anyone.
Except for the limited warranty stated immediately above, the Materials are supplied "as is" and "with all faults". We disclaim every other warranty, express or implied, including the implied warranty of MERCHANTABILITY, the implied warranty of fitness for a particular purpose, any warranty of non-infringement, and any warranty arising from course of dealing, course of performance, or usage of trade. We do not warrant the results obtained from the Materials.
Suggestions, recommendations, and technical assistance are provided as a courtesy and are not warranties. Determining whether a Material is suitable for your work is your responsibility.
13. Limitation of Liability
To the fullest extent permitted by law, we have no liability for indirect, incidental, special, consequential, punitive, multiple, or exemplary damages, for lost profits, lost revenue, lost data, or business interruption, or for the cost of cover, meaning the cost of procuring substitute goods or services, in each case arising out of or relating to these terms, the Materials, or any order. This exclusion applies regardless of the theory of liability, including contract, warranty, negligence, strict liability, and any other legal theory, and applies even where we had been advised that such damages were possible.
For all claims arising out of or relating to these terms, the Materials, or any order, our total liability is capped at the lesser of the amounts paid for the Material giving rise to the claim and $1,000.
Any claim arising out of or relating to these terms, the Materials, or an order must be commenced within one year after the claim accrues. A claim not commenced within that period is permanently barred, to the extent the law allows the parties to shorten the period.
Nothing in this section excludes or limits liability that cannot be excluded or limited by law, including liability for our own gross negligence, wilful misconduct, or fraud. Where a jurisdiction does not allow one of the exclusions or limitations above, that exclusion or limitation applies to the greatest extent that jurisdiction permits, and the rest of this section stands. The exclusions and the cap in this section, together with the exclusive remedy in the Returns and Refunds section, are an agreed allocation of risk and are part of the basis of the bargain.
14. Indemnification
You will indemnify, defend, and hold harmless VantaBioChem LLC, its owners, officers, employees, and agents against any claim, demand, proceeding, loss, damage, penalty, fine, cost, and expense, including reasonable attorney fees, arising out of or relating to any of the following:
- Your breach of these terms or of the Research Use Only Covenant
- Any use of the Materials outside the scope of authorization stated in the Research Use Only section
- Any use listed in the Prohibited Uses section
- A false, inaccurate, or incomplete representation made at checkout or in response to a verification request
- Resale, transfer, repackaging, relabeling, reformulation, or adulteration of the Materials by you or anyone acting through you
- Your violation of any law, including export control law
- Your negligence or wilful misconduct, or that of your personnel
- A claim brought by any third party who obtained the Materials from you or through you
This indemnity does not apply to the extent a claim is caused by our own gross negligence or wilful misconduct.
We will tell you about a claim covered by this section within a reasonable time and will cooperate at your expense. You will not settle a claim in a way that imposes an obligation on us, or admits fault on our part, without our written consent.
15. Governing Law and Venue
These terms and any dispute arising out of or relating to them or to an order are governed by the laws of the State of Utah, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Subject to the Dispute Resolution section, the state and federal courts located in the county in which VantaBioChem LLC maintains its principal place of business — the address given in the Contact section — have exclusive jurisdiction. Both of us consent to personal jurisdiction there and waive any objection based on venue or forum non conveniens.
16. Force Majeure
We are not liable for any delay or failure in performance caused by an event beyond our reasonable control. Such events include severe weather and natural events, fire, flood, a public health or government-declared emergency, war, terrorism, civil disturbance, labor disruption, carrier failure or delay, supplier failure, utility, network, hosting, or payment-service outage, and any act, order, or restriction of a government authority.
We will tell you if such an event affects your order and will resume performance when we reasonably can. If the event continues for more than 30 days, either of us may cancel the affected part of the order, and we will refund the amount received for anything not delivered. This section does not excuse a payment obligation for Materials already delivered.
17. Severability and Entire Agreement
If a provision of these terms is held unenforceable, it is modified to the minimum extent needed to make it enforceable. If it cannot be modified, it is deemed stricken and the remaining provisions stay in force. The Class Action and Jury Trial Waiver section carries its own rule for what happens if that waiver is held unenforceable, and that rule governs it.
The following survive the completion, cancellation, or termination of an order: Research Use Only, Prohibited Uses, Compliance With Laws, Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Venue, Dispute Resolution, Class Action and Jury Trial Waiver, and this section.
These terms, together with the Research Use Only Covenant, the Privacy Policy, the Shipping Policy, the Returns & Refunds Policy, and the checkout attestation recorded with your order, are the entire agreement between us about their subject matter. They replace any prior discussion, representation, or understanding.
No waiver is effective unless it is in writing and signed by us. Delay in enforcing a provision does not waive it, and waiving one breach does not waive another. You may not assign these terms or any order without our written consent. We may assign them to a successor in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries. Headings are for convenience and do not affect meaning. These terms are made in English, and the English text governs.
Notices to us go to support@vantabiochem.com or to Salt Lake City, Utah. Notices to you go to the email address on the order.
18. Changes to These Terms
We may revise these terms. A revised version applies to orders received after it takes effect, and it does not apply to any order received before that. Your order is governed by the versions of these terms and the linked documents that were in force at the moment your attestation was recorded, identified by the document hash stored with that order.
Where a change is material, it applies to you only once you have ticked the checkout statements again against the new version. The current version, with its date, is published at vantabiochem.com.
19. Contact
- VantaBioChem LLC
- Salt Lake City, Utah
- General enquiries: support@vantabiochem.com
- Orders, shipping, and claims: support@vantabiochem.com
- Legal notices and arbitration opt-out: support@vantabiochem.com
- Privacy requests: support@vantabiochem.com
- Site: vantabiochem.com
Send us the order number and we'll check it against the record.
